Frequently Asked Questions:

 

1) Q: What forms of payment do you accept?

    A: We accept PayPal, Visa, MasterCard, American Express, Checks, and Cash. Cash is accepted only locally (exact change is required). Checks must CLEAR prior to shipping.
International: We do ship internationally, however, we require payment via PayPal.  We will only ship to the ship to address on PayPal for international shipments.

 

2) Q: How long until my package ships?

    A: We ship Monday, Wednesday, and Friday.  Most orders placed before noon on the shipping day will ship same day. We do our very best to get all merchandise out on the next shipping day, however, it is not always possible; in most cases an e-mail will be sent to inform you of the delay.

 

3) Q: How long will it take my package to get to my house?

    A: We ship using the U.S. Postal Service and UPS. Please check the listed times on the corresponding websites to answer these questions. 99% of the time your merchandise will ship from our warehouse in Redmond, WA 98052.

 

4) Q: How much will it cost to ship my item?

    A: It is easy to use our website to calculate shipping automatically. This will give you an accurate shipping quote. Step 1: Simply add the items to your shopping cart that you wish to purchase. Step 2: while viewing your shopping cart, enter your zip code and click calculate shipping. Note: for specialty items not listed on the website, this may not always work, these items will have a prearranged price.

 

5) Q: Can I track my package?

    A: It depends on the method of shipping. When you choose UPS, we always use their Quantum View Notify to send tracking information to our customers.

 

6) Q: Do I have to pay shipping and handling if I pick up a package locally?

    A: No. If you are picking up a package locally, simply put a note that you wish to "pick up the items locally" in the customer comments section during checkout. When we see this we will take off the S&H charge prior to processing you order. Note: our Warehouse is Will Call only and we are open for pickups M, W, F, from 12:00 to 4:30 pm. You must call prior to pickup, for an appointment please call 425-445-1608.

 

7) Q: I don't see the part on your website that I need, can you still help me?

    A: We have many parts in our website that still have not made it to our website.  If you do not see the part you need please E-Mail us at LMhooper@comcast.net. In most cases snapping a quick picture and attaching it to the e-mail can be facilitate and get you the part you need more quickly. It is easiest for us to track and get you a parts price quote and shipping information through e-mail. 

 

8) Q: I have a tech question for you.

    A: Many technical questions can be answered from our online resources. Use the following link here: http://www.hooperimports.com/showpages.asp?pid=1008
Many other tech questions can be answered with a simple e-mail to LMhooper@comcast.net. Attaching a quick photo of the problem can save time in some cases. Please allow a couple of days for a proper response.

 

9) Q: Do you ship Internationally? How do you suggest shipping international?

   A: Yes, Hooper Imports LLC Will ship anywhere you would like your items shipped to.  Hooper Imports suggests using the Post Office, (U.S. Priority mail) for shipping internationally; UPS brokerage fees can be excessive. Please note we do take certain measures to ensure online security for international customers.  This includes but is not limited to calling the customer or sending an e-mail to confirm identity and verify the order and/or shipping information. 

 

If you need any other help please feel free to contact us via e-mail: LMhooper@comcast.net or phone us at 425-445-1608.