Frequently Asked Questions
Frequently Asked Questions:
1) Q: What forms of payment do you accept?
A: We accept PayPal, Visa, MasterCard, Discover,
American Express, Checks, and Cash. Cash is accepted only locally
(exact change is required). Checks must CLEAR prior to shipping.
International: We do ship internationally, however, we require payment via
PayPal. We will only ship to the ship to address on PayPal for
2) Q: How long until my
A: We currently ship on Monday's.
We will process and ship ASAP however, Hooper Imports consolidates all orders
placed weekly. These orders are packed on Saturday, labeled to
ship on that Monday. This is due to the seasonal nature of the motorcycle parts
business and the economic environment. Your understanding is appreciated.
3) Q: How long will it take my
package to get to my house?
A: We ship using the U.S. Postal Service
Please check the listed times on the corresponding websites to answer these
questions. 99% of the time your merchandise will ship from our warehouse in
Redmond, WA 98052.
4) Q: How much will it cost to
ship my item?
A: It is easy to use our website to
calculate shipping automatically. This will give you an accurate shipping quote. Step 1:
Simply add the items to your shopping cart that you wish to purchase. Step 2:
while viewing your shopping cart, enter your zip code and click calculate
shipping. Note: for specialty items not listed on the website, this may not
always work, these items will have a prearranged price.
5) Q: Can I track my package?
A: It depends on the method of shipping.
When you choose UPS, we always use their Quantum View Notify to send tracking
information to our customers.
6) Q: Do I have to pay shipping and handling if I pick up a
A: No. You must call prior to pickup, for an appointment please call 425-445-1608.
7) Q: I don't see the part on
your website that I need, can you still help me?
A: We have many parts in our website
that still have not made it to our website. If you do not see
the part you need please E-Mail us at
LMhooper@comcast.net. In most cases snapping a quick picture and attaching
it to the e-mail can be facilitate and get you the part you need more quickly.
It is easiest for us to track and get you a parts price quote and shipping
information through e-mail.
8) Q: I have a tech question
A: Many technical questions can be
answered from our online resources. Use the following link here:
Many other tech questions can be answered with a simple e-mail to
LMhooper@comcast.net. Attaching a
quick photo of the problem can save time in some cases. Please allow a couple of
days for a proper response.
9) Q: Do you ship Internationally? How do you suggest
A: Yes, Hooper Imports LLC Will ship anywhere
you would like your items shipped to. Hooper Imports suggests
using the Post Office, (U.S. Priority mail) for shipping internationally; UPS
brokerage fees can be excessive. Please note we do take certain measures to
ensure online security for international customers. This includes but is
not limited to calling the customer or sending an e-mail to confirm identity and
verify the order and/or shipping information.
If you need any other help please feel free to contact us via
e-mail: LMhooper@comcast.net or phone
us at 425-445-1608.